| Limited Warranty
As far as component warranties
are concerned, Hot Spring® Spas established the industry standard
of 5 years back in 1989. It's withstood the test of time, and our
warranty remains comprehensive and straightforward. As you'll see,
we are proud to disclose its full detail because there is no fine
print to hide. It's our pledge of quality to you.
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SEVEN-YEAR SURFACE/STRUCTURAL
WARRANTY:
Watkins Manufacturing Corporation warrants
the Endurol® and acrylic surface material of the Hot Spring
Portable Spa not to peel, crack, wrinkle, blister, yellow, efface,
or delaminate for a period of seven years from the spa's purchase
date. Additionally, the Endurol or acrylic surface material is structurally
warranted not to leak for a period of seven years from the spa's
purchase date. The Endurol and acrylic surface materials are nonpermeable
and will not absorb odors, bacteria or pollutants.
The base support is not included
in this warranty, but is warranted to be free from defects in materials
or workmanship at the time of delivery to the original consumer
purchaser.
FIVE-YEAR COMPONENT WARRANTY:
Watkins Manufacturing Corporation warrants the electrical components,
pumps, Moto-Massage® jets, DreamJet® plumbing assembly,
air valves, levers, and other Hot Spring spa components against
malfunction, leaking, or defects in materials and workmanship for
a period of five years from the spa's purchase date. Filter cartridges,
filter lid, spa pillows, DreamJet pillow and membrane, and coverlocks
are not included in this warranty, but are warranted to be free
from defects in materials or workmanship at the time of delivery
to the original consumer purchaser. (Spa covers, FreshWater®
ozone purification systems, Luminescence™ L.E.D. light, jet
replacement kits and other spa accessories are specifically excluded
from this warranty, although they may be covered by other warranties.
Please check with your Hot Spring Dealer for details.)
FIVE-YEAR NO-FAULT®
HEATER WARRANTY:
Watkins Manufacturing Corporation unconditionally warrants the No-Fault
heater against any failure that would require replacement. This
warranty's duration is equal to the time period identified in the
Component Warranty above. This warranty defines unconditional as
warranty coverage without exception provided that the component
has failed to operate properly within the spa's system. This means
that conditions that would normally invalidate the limited warranty,
such as water chemistry damage, do not apply to the No-Fault heater.
FIVE-YEAR NO LEAK WARRANTY:
Watkins Manufacturing Corporation warrants the Hot Spring spa not
to leak for a period of five years from its purchase date. This
warranty specifically covers leaks from the wall fittings, jet fittings,
internal plumbing, internal glue joints, freeze drains and all bonded
parts including the filter compartment, light lens and Moto-Massage®
jet niches.
FIVE-YEAR EVERWOOD®
CABINET WARRANTY:
Watkins Manufacturing Corporation warrants the Everwood cabinet
material not to peel, crack, wrinkle, blister or delaminate, and
to be free from defects in material and workmanship for a period
of five years from the spa's purchase date. This warranty specifically
coves the cabinet's structural integrity (exclusive of surface stain),
including all glue and integral bonded joints.
The Everwood cosmetic finish
is warranted to be free from defects at the time of initial delivery
to the original consumer purchaser. Fading and weathering of the
surface will naturally occur over time and are not considered warrantable
defects. To restore the Everwood cabinet's appearance, refer to
the spa Owner's Manual for proper care and maintenance instructions.
ONE-YEAR TRIM (TILE)
Watkins Manufacturing Corporation warrants the cosmetic trim (tile)
to be free from defects in materials and workmanship for a period
of one year from the spa's purchase date.
ONE-YEAR LED LIGHT
Watkins Manufacturing Corporation warrants the LED light assembly
to be free from defects in materials and workmanship for a period
of one year from the spa's purchase date.
EXTENT OF WARRANTY:
This warranty extends only to the original consumer purchaser of
the Hot Spring spa when purchased and originally installed or relocated
within the boundaries of the United States and Canada. The Hot Spring
spa warranty terminates upon any transfer of ownership or if the
spa is installed or relocated outside the boundaries of the United
States and Canada by the original consumer purchaser prior to the
expiration of the warranty period.
WARRANTY PERFORMANCE:
In the event of any malfunction or defect covered under the terms
of this warranty, a Factory Authorized Service Agent of Watkins
Manufacturing Corporation will repair the Hot Spring spa. To obtain
service, contact the Factory Authorized Service Agent who sold you
the spa. There will be no charge for parts, labor or the freight
costs for parts necessary to repair the spa. In some cases, reasonable
repair person travel charges may be assessed if you live beyond
the normal servicing area of the Factory Authorized Agent.
Watkins Manufacturing Corporation
maintains an extensive service network in all fifty states and throughout
Canada. In the event the consumer purchaser should be unable to
either obtain service or satisfactory service from a Factory Authorized
Service Agent, notify the Service Department of Watkins Manufacturing
Corporation. Written notice of any malfunction or defect must be
given within ten (10) days of the time the malfunction is discovered,
and must be accompanied by the original consumer purchase receipt
of the spa which shows the date of purchase.
Notice must be given
to:
Watkins Manufacturing Corporation
1280 Park Center Drive
Vista, California, 92083
Attn.: Customer Service Manager
Watkins Manufacturing Corporation reserves the right to inspect
the malfunction or defect on location.
ACTS INVALIDATING WARRANTY:
This warranty is void if this Hot Spring spa has been improperly
installed, subjected to alteration, misuse or abuse, or if any repairs
on the spa are attempted by anyone other than an authorized representative
of Watkins Manufacturing Corporation. Alteration shall include any
component or plumbing change, electrical conversion, or the addition
of any non-approved* sanitation or water purification device or
heating system which contributes to a component or unit failure
or unsafe operating system. Misuse and abuse shall include: Any
operation of the spa other than in accordance with Watkins Manufacturing
Corporation's printed instructions, or use of the spa in an application
for which it is not designed. Specifically: Use of the spa in a
non-residential application; damage caused by operation of the spa
outside the specified voltage requirements (115v or 230v +or- 10%)
or operation** of the spa at water temperatures outside the range
of 32°F and 120°F; damage caused by voltage spikes or "brown
out" conditions; damage caused by dirty, clogged or calcified
filter cartridges (see Spa Care and Maintenance instructions in
the Owner's Manual); damage to the spa surface caused by the use
of tri-chloro chlorine, BCDMH, chemical tablets in a floater, acid,
or any other spa chemicals or spa surface cleaners which are not
recommended by Watkins Manufacturing Corporation; damage caused
by allowing undissolved spa sanitizing chemicals to lie on the spa
surface (no spa material can withstand this kind of abuse); damage
to components (excluding the No-Fault heater) or spa surface caused
by improper pH balance or other improper water chemistry maintenance;
and damage to the spa surface caused by leaving the spa uncovered
while empty of water and in direct exposure to sunlight (this may
cause solar heating distress) are considered abuses and may invalidate
this warranty. Acts of nature, and damage caused by animals, rodents
and insects are considered abuses and are not covered under this
warranty.
The filter lid on the spa
is not designed to support heavy weight loads and should not be
used as a seat. In extreme cases the lid could crack and break.
This occurance is considered abuse and is not covered under this
warranty.
DISCLAIMERS:
Watkins Manufacturing Corporation shall not be liable for loss of
use of the Hot Spring spa or other incidental, consequential, special,
indirect, or punitive costs, expenses, or damages which may include,
but are not limited to, the removal of a permanent deck or other
custom fixture, or the necessity for crane removal. Any implied
warranty shall have a duration equal to the duration of the applicable
warranty stated above. Some states do not allow limitations on how
long an implied warranty lasts. Under no circumstances shall Watkins
Manufacturing Corporation, or any of its representatives, be held
liable for injury to any person, or damage to any property, however
arising. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations or
exclusions may not apply to you.
LEGAL REMEDIES:
This warranty gives you specific legal rights, and you may have
other rights which vary from state to state.
CUSTOMER SERVICE:
For emergency service, contact your Factory Authorized Service Agent
(Selling Dealer) immediately. If you do not know who your local
representative is, contact the Watkins Manufacturing Corporation
Customer Service Department at the below listed address or call
1 (800) 591-1001.
Watkins Manufacturing Corporation
1280 Park Center Drive
Vista, California, 92083
Attn.: Customer Service Manager
* Watkins Manufacturing maintains
a list of approved accessories and reserves the right to withhold
warranty payments for damage caused by accessories not included
on this approved list. To obtain warranty approval on any accessory
or add-on, contact the National Warranty Service Manager at the
telephone number listed above, prior to its installation. For a
copy of the International Warranty, see your dealer. 2003 Watkins
Manufacturing Corporation. Specifications, colors and surface materials
subject to change without notice. Not all features are available
on all products. Printed in USA. Hot Spring, Built for a lifetime
of relaxation, Grandee, Landmark, Classic, Sovereign, Prodigy, Jetsetter,
Comfort Control, CoverCradle, Endurol, EverFresh, FootWell, FreshStart,
FreshWater, FreshWaterAg+, HydroPulse, IQ 2020, Jet-Cluster, JetStream,
Moto-Massage, No-Fault, Precision, Quartet, Silent Flo 5000, SmartJet,
Soothing Seven, The Energy Smart Spa, and Wavemaster are trademarks
of Watkins Manufacturing Corporation. Delta is a trademark of Masco
Corporation of Indiana. Merillat is a trademark of Merillat Industries,
Inc. Baldwin is a trademark of Baldwin Hardware Corporation. The
National Sleep Foundation (NSF) neither explicitly nor implicitly
endorses any product or service. Hot Spring Portable Spas is proud
to support the work of the National Sleep Foundation, a non-profit
organization promoting sleep education, advocacy and research. The
NSF may be reached at 729 Fifteenth Street N.W., 4th Floor, Dept.
HSS, Washington, D.C. 20005 or www.sleepfoundation.org. All 230v
models must be installed by a licensed electrician in accordance
with local codes. US Patent #2,211,509; #4,523,340; #4,716,604;
#4,920,588; #5,647,736; #5,742,953, #5,810,257; # 5,810,262; #5,924,850;
#5,943,711; #6,195,811; #6,381,766B1; and D-387,869; D-405,185;
D-405,186; D-407,805; D-445,862; D-446,309; D-446,310; D-463,028S
and other patents pending.
** Operation of the spa does not mean
"use" of the spa! Watkins Manufacturing Corporation does
not recommend using the spa if the water temperature is above or
below the spa's control panel temperature range.
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