Tiger River Warranty

7 Year Surface/Structural Warranty
Watkins Manufacturing Corporation warrants the acrylic surface material of the Tiger River spa not to peel, crack, wrinkle, blister or delaminate for a period of seven years from the spa's purchase date. Additionally, the acrylic surface material is structurally warranted not to leak for a period of seven years from the spa's purchase date. The acrylic surface material is non-permeable and will not absorb odors, bacteria or pollutants.

The base support is not included in this warranty, but is warranted to be free from defects in materials or workmanship at the time of delivery to the original consumer purchaser.

5 Year Component Warranty
Watkins Manufacturing Corporation warrants the electrical components, pumps, and other Tiger River spa components against malfunction, leaking or defects in materials or workmanship for a period of five years from the spa's purchase date. The filter cartridge(s), filter lid, spa pillows and coverlocks are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery to the original consumer purchaser. (Spa covers, FreshWater ozone purification systems, jet replacement kits, Luminescence LED light, and other spa accessories are specifically excluded from this warranty although they may be covered by other warranties. Please check with your Tiger River Dealer for details.)

5 Year No-Fault^® Heater Warranty
Watkins Manufacturing Corporation unconditionally warrants the No-Fault heater against any failure that would require replacement. This warranty's duration is equal to the time period identified in the Component Warranty above. The warranty defines unconditional as warranty coverage without exception provided that the component has failed to operate properly within the spa's system. This means that conditions that would normally invalidate the limited warranty, such as water chemistry damage, do not apply to the No-Fault heater.

5 Year No Leak Warranty
Watkins Manufacturing Corporation warrants the Tiger River spa not to leak for a period of five years from its purchase date. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, freeze drains and all bonded parts including the filter compartment and light lens.

3 Year SureWood^™ Cabinet Warranty
Watkins Manufacturing Corporation warrants the SureWood cabinet material not to peel, crack, wrinkle, blister, or delaminate and to be free from defects in material and workmanship for a period of three years from the spa's purchase date. This warranty specifically covers the cabinet's structural integrity (exclusive of surface stain), including all glue and integral bonded joints.

The SureWood cosmetic finish is warranted to be free from defects at the time of initial delivery to the original consumer purchaser. Fading and weathering of the surface will naturally occur over time and are not considered to be warrantable defects. To restore the SureWood cabinet's appearance refer to the spa Owner's Manual for proper care and maintenance instructions.

1 Year LED Light
Watkins Manufacturing Corporation warrants the LED. light assembly to be free from defects in materials and workmanship for a period of one year from the spa's purchase date.

Extent of Warranty
This warranty extends only to the original consumer purchaser of the Tiger River spa when purchased and originally installed or relocated within the boundaries of the United States and Canada. The Tiger River spa warranty terminates upon any transfer of ownership or if the spa is installed or relocated outside the boundaries of the United States and Canada by the original consumer purchaser prior to the expiration of the warranty period.

Warranty Performance
In the event of any malfunction or defect covered under the terms of this warranty, a Factory Authorized Service Agent of Watkins Manufacturing Corporation will repair the Tiger River spa. To obtain service, contact the Factory Authorized Service Agent who sold you the spa. There will be no charge for parts, labor or the freight costs for parts necessary to repair the spa. In some cases, reasonable repair person travel charges may be assessed if you live beyond the normal servicing area of the Factory Authorized Agent.

Watkins Manufacturing Corporation maintains an extensive service network in all fifty states and throughout Canada. In the event the consumer purchaser should be unable to either obtain service or satisfactory service from a Factory Authorized Service Agent, notify the Service Department of Watkins Manufacturing Corporation. Written notice of any malfunction or defect must be given within ten (10) days of the time the malfunction is discovered, and must be accompanied by the original consumer purchase receipt of the spa which shows the date of purchase. Notice must be given to Watkins Manufacturing Corporation, 1280 Park Center Drive, Vista, California, 92083, Attn: Customer Service Manager. Watkins Manufacturing Corporation reserves the right to inspect the malfunction or defect on location.

Acts Invalidating Warranty
This warranty is void if this Tiger River spa has been improperly installed, subjected to alteration, misuse or abuse, or if any repairs on the spa are attempted by anyone other than an authorized representative of Watkins Manufacturing Corporation. Alteration shall include any component or plumbing change, electrical conversion, or the addition of any non-approved* sanitation or water purification device or heating system which contributes to a component or unit failure or unsafe operating system. Misuse and abuse shall include any operation of the spa other than in accordance with Watkins Manufacturing Corporation's printed instructions, or use of the spa in an application for which it is not designed. Specifically: use of the spa in a non-residential application; damage caused by operation of the spa outside the specified voltage requirements (115v or 230v ±10%) or operation** of the spa at water temperatures outside the range of 32°F and 120°F; damage caused by voltage spikes or "brown-out" conditions; damage caused by a dirty, clogged or calcified filter cartridge (see Spa Care and Maintenance instructions in the Owner's Manual); damage to the spa surface caused by the use of tri-chloro chlorine, chemical tablets in a floater, acid, or any other spa sanitizing chemicals or spa surface cleaners which are not recommended by Watkins Manufacturing Corporation; damage caused by allowing undissolved spa sanitizing chemicals to lie on the spa surface (no spa material can withstand this kind of abuse); damage to components (excluding the No-Fault heater) or spa surface caused by improper pH balance or other improper water chemistry maintenance; and damage to the spa surface caused by leaving spa uncovered while empty of water and in direct exposure to sunlight (this may cause solar heating distress) are considered abuses and may invalidate this warranty. Acts of nature, and damage caused by animals, rodents, and insects are considered abuses and are not covered under this warranty.

The filter lid on the spa is not designed to support heavy weight loads and should not be used as a seat. In extreme cases the lid could crack and break. This occurrence is considered abuse and is not covered under this warranty.

Disclaimers
Watkins Manufacturing Corporation shall not be liable for loss of use of the Tiger River spa or other incidental, consequential, special, indirect, or punitive costs, expenses or damages, which may include but are not limited to the removal of a permanent deck or other custom fixture or the necessity for crane removal. Any implied warranty shall have a duration equal to the duration of the applicable warranty stated above. Some states do not allow limitations on how long an implied warranty lasts. Under no circumstances shall Watkins Manufacturing Corporation or any of its representatives be held liable for injury to any person or damage to any property, however arising.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Legal Remedies
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Customer Service
For emergency service, contact your Factory Authorized Service Agent (selling dealer) immediately. If you do not know who your local representative is, contact the Watkins Manufacturing Corporation Customer Service Department at 1280 Park Center Drive, Vista, California 92083, or call (800) 234-9961.

* Watkins Manufacturing Corporation maintains a list of approved accessories and reserves the right to withhold warranty payments for damage caused by accessories not included on this approved list. To obtain warranty approval on any accessory or add-on, contact the National Warranty Service Manager at the telephone number listed above, prior to installation. For a copy of the international Warranty, see your dealer.

** Operation of the spa does not mean "use" of the spa! Watkins Manufacturing Corporation does not recommend using the spa if the water temperature is above or below the spa's control panel temperature range.

Specifications, colors, and surface materials subject to change without notice. Not all features are available on all products. Printed in USA. Hot Spring, Tiger River, Siberian, Bengal, Sumatran, Comfort Control, CoverCradle, EverFresh, FootWell, FreshStart_10,000, FreshWater, FreshWater_Ag+, GlideRite, IQ 2020, Jet-Cluster, JetStream, No-Fault, Precision, Silent Flo 5000, SmartJet, SureWood, UpRite, and Wavemaster are trademarks of Watkins Manufacturing Corporation. Delta is a trademark of Masco Corporation of Indiana. Merillat is a trademark of Merillat Industries, Inc. Baldwin is a trademark of Baldwin Hardware Corporation. The National Sleep Foundation is a nonprofit organization promoting sleep education, advacacy and research—www.sleepfoundation.org. All 230v models must be installed by a licensed electrician in accordance with local codes. US Patent #5,647,736; #5,810,257; #5,810,262; #5,924,850 and other patents pending.